Facebook and its Messenger are updated regularly. When a major firmware update is implemented, you can still expect an update of these applications to continue troubleshooting just like we faced earlier with the black screen issue. Some readers, owners of the Samsung Galaxy S9, reported that the Messenger application was beginning to fail or that it did not work after the phone was upgraded to Android 9.0 Pie.
We will deal with such a problem in this post. I have encountered similar issues in the past, and I know it is not so bad. I will share with you the solutions that will solve this problem. If you are one of the owners of this device and currently have a similar problem, read on, this article can help you in one way or another.
This is what you should do with your Galaxy S9 with the Messenger application that does not work after the Android Pie update
- Force the restart of your phone first.
- Try to update the Messenger and Facebook itself.
- Clear your cache and your data
- Uninstall Messenger and then reinstall it.
When it comes to solving a problem caused by applications, it is recommended to start the process with a restart. However, I suggest you perform the forced reboot because it is much more efficient than the normal reboot. To do this, press and hold to lower the volume and the power button simultaneously for 10 seconds or more. The phone will reboot normally, but your memory will be updated, and your applications and services will be reloaded. This procedure often solves problems with the software. So after that, open Messenger and see if it hangs or not. If it still is, try the following procedure.
Open the Play Store and go to My Apps. From there, you will see a list of applications for which there are updates available. Try to see if the Messenger is between them, as well as the Facebook application. Or, better yet, update all the apps in this list to make sure everything on your phone is running the latest version. After that, open Messenger to see if the problem persists. If this is the case, or if there are no updates available for Facebook and Messenger, continue with the next solution.
Try resetting the application by removing its cache and data. You can do it in Settings and Application Manager. This will delete and replace the cache created by the system and the necessary data files used by the system and the application at each opening. Most of the time, this procedure will solve the problems of applications of this type, so you should try. However, if the application is still blocked after this method, you have no choice but to uninstall it, restart your phone and then reinstall it from the Play Store. This will ensure that you are running the latest version of the application. Concerning this problem, these are all things you must do to solve it. It is not necessary to restore the factory settings.
I hope we have been able to help you solve the problem with your device. We would appreciate if you could help spread the word, thank you for sharing this message if you found it useful. Thanks so much for reading!