Acer Nitro 5 is one of the best budget-friendly gaming laptops that is available in the market. The performance is outstanding with the 4GB of dedicated graphics delivered by Radeon RX 560X and Vega 8 Graphics. But there is a problem on Acer Nitro WiFi not working and frequently disconnecting which hampers the gaming experience as well as if you are streaming a video online.
I purchased this laptop a month ago, and everything was working fine until an update from Windows popped up, and it got installed itself. Things took a turn from there, and it messed up with the services on board. The first problem which I faced on the Acer Nitro 5 was that I was not able to use the WiFi along with the Bluetooth speakers connected. After searching on the internet, I was able to fix the issue by changing some settings in the WiFi.
A few days later, while I was gaming on my Acer Nitro 5 on multiplayer mode, I started getting disconnected frequently from the internet. The WiFi connection showed “Cannot connect to this network“. However, the issue was fixed by restarting the router and the laptop, but this was a temporary fix, and I thought that the next Windows update might fix it.
How To Fix Acer Nitro WiFi Not Working And Frequently Disconnecting
There are many issues with the WiFi not working on Acer Nitro 5 which is very annoying but if you have patience and apply the following tweaks and methods then you will be able to fix the issue very easily.
Method 1: Update Driver
The most common issue we face with the network problems and other similar issues is with the hardware driver not properly installed or outdated.
- Go to Device Manager (Right-click on Windows logo and select Computer Management > Device Manager).
- Expand Network Adapters and then search for Qualcomm Atheros QCA61x4A Wireless Network Adapter
- Right-click on it and navigate to details > Hardware Ids and look for PCI\VEN_168C&DEV_003E&SUBSYS_080711AD&REV_32 (If this is the version then proceed).
- Go back and uninstall the device (Qualcomm Atheros QCA61x4A Wireless Network Adapter)
- Download the driver for Qualcomm Atheros QCA61x4A Wireless Network Adapter and extract it.
- Go to Device Manager and install the driver by selecting the Qualcomm Atheros QCA61x4A Wireless Network Adapter and then click “Update Driver” > “Browse my computer for driver software” > “Let me pick from a list of available drivers on my computer”
- Restart the laptop and connect to the WiFi network.
Method 2: Change the WiFi Channel
If the above method didn’t work for you then probably there might be some interferences in the frequency by other electronic devices around the laptop. It can be Bluetooth speakers or any other device that is using the same frequency. You can try changing the WiFi channel which helped me once from getting disconnected from the WiFi. To do this you need to login to your WiFi network settings menu.
- Connect to your WiFi
- Open any browser and type 192.168.0.1 and hit enter. This will open the WiFi settings menu. Remember that the login IP varies on different company routers. In my case on iBall, it is 192.168.1.1 and on TP-Link and D-Link it is 192.168.0.1. Check at the back of the router for the login IP.
- Login to your WiFi settings menu. (By default the id and password is admin).
- Navigate to Wireless settings and select the Channel to any other number and save it.
- Restart your router and connect.
Method 3: Change Power Management
If your Acer Nitro WiFi not working still now then you can apply this little change in your Windows setup. This is a very small issue which many times we ignore it but it seems to be one of the main reasons why the WiFi gets disconnected on Acer Nitro 5.
- Go to Device Manager
- Navigate to Qualcomm Atheros QCA61x4A Wireless Network Adapter
- Right-click and open properties
- Click the Power Management Tab
- Untick “Allow the computer to turn off this device to save power”
- Restart and enjoy
Method 4: Change Network Mode
Changing the network mode under WiFi settings solved the internet connectivity issue on Acer Nitro 5 for me. After applying all the methods they fixed the issue but somehow or the other they were temporary.
- Connect to your WiFi
- Open the WiFi settings menu (Follow Method 2 > Instruction number 2)
- Navigate to Wireless settings and select the Network Mode
- Now from the drop-down menu select “Mixed 802.11 b/g/n”
- Save and restart your router.
Now match the network adapter wireless mode:
- Go to Control Panel and open Network and Internet
- Then click “View network status and task”
- Select the connect WiFi network and then click on properties
- Click Configure > Advance > Wireless Mode
- Select 05 – 11 b/g/n from the drop-down menu and save it
- Restart your laptop
If all the above methods didn’t work then you can do the following things:
- Try to connect to a different WiFi
- If this doesn’t work then you need to get a new wifi router
- If other devices are connecting to the same WiFi but not the Laptop then contact Acer customer care and get an appointment.